Support & Maintenance

📅 30 October 2026 · ⏱ 1 min read · 👤 Maya Simard

24/7 monitoring, SLA, security patches and Magento version updates for your production store.

Starting at: $250/month

What’s included

Uptime and Core Web Vitals monitoring (1 min interval)
Daily DB + file backups (30-day retention)
Magento security patches within 24 hours
Monthly technical report
Third-party module updates
SSL/TLS monitoring
Checklist-driven incident response

SLA

Business: response ≤ 4h on business days
Pro: response ≤ 1h on business days, ≤ 4h on weekends
Enterprise: ≤ 15 min, 24/7, dedicated account manager

Communication channels

Email, Slack / MS Teams, phone. Dedicated Jira project or ClickUp on request. All tickets are logged, and at the end of each month you get an SLA metrics report.

What is NOT included

New functionality and major code changes are billed separately (see Custom Plugin Dev). If your request falls outside maintenance scope, we tell you before starting and agree on an estimate.

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